Real people.
Any hour.
When something breaks, you get a local technician who knows your setup. Not a script, not a queue in another country. Our help desk is staffed around the clock by our own team.
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We don’t
outsource support.
Every call, email and ticket is handled by AdvanTech technicians. We know your people, your systems and your history, so problems get solved faster and you never have to explain your network twice.
Help desk is part of every managed IT plan, backed by remote monitoring and onsite support when a problem needs hands on.
- Staffed 24/7/365 by our own team
- Emergency response in under 15 minutes
- Remote fixes in minutes, onsite when needed
Built in.
Handled for you.
Personal Service
The same local team every time. We know your business and your people.
Expedited Support
Round-the-clock monitoring and help desk availability for every client.
Easy Ticketing
Call, email or open a ticket in the client portal. An expert picks it up right away.
Onsite Backup
Award-winning onsite support when remote tools can’t finish the job.
Need help right now?
Existing clients can call us any time or open a ticket in the client portal.
Straight
answers.
Is the help desk really 24/7?
Yes. Our team is available around the clock, 365 days a year, for every managed IT client.
How do I submit a ticket?
Call us, email support, or log in to the client portal. Emergencies should always call.
Is help desk included in managed IT?
Yes. Unlimited help desk support is part of our managed IT plans.
Let’s talk
about your IT.
Tell us a little about your organization. A real person from our Byron office gets back to you within one business day, usually much sooner.
Request a free assessment
No cost, no obligation, no pushy sales call.