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Frequently Asked Questions

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Straight answers about our managed IT, cybersecurity, phones, security systems and AI consulting. Don’t see yours? Call (478) 333-4222.

FAQ

General

What does AdvanTech do?

AdvanTech provides managed IT, cybersecurity, business phone systems (AdvanTechUC), physical security (cameras, remote video monitoring, alarms, access control and cabling) and AI consulting for businesses, healthcare practices, churches and non-profits.

What areas do you serve?

Middle Georgia from our Byron headquarters, including Macon, Warner Robins, Perry and Milledgeville, plus North Central Florida from our Gainesville office.

How fast do you respond?

Emergency response targets a reply in under 15 minutes, with help desk coverage 24/7/365. Routine work happens during business hours, Monday through Friday.

How does pricing work?

Most services are a predictable monthly price under a service agreement. Projects like cabling and camera installs are quoted up front after a free walkthrough.

How do I pay my invoice?

Pay online at pay.advantechservices.com.

FAQ

Managed IT

What is managed IT?

Your entire IT environment handled by our team for one predictable monthly price: help desk, monitoring, patching, Microsoft 365, backups, networks and onsite support.

Do you replace our IT person or work with them?

Either. Some clients use us as their whole IT department. Others have an internal IT person and use us for help desk, security or projects.

Do you support Microsoft 365?

Yes. We set up, secure, license and support Microsoft 365 for our clients.

FAQ

Cybersecurity

What is a 24/7 SOC?

A Security Operations Center staffed by human analysts who review and respond to threats around the clock, including nights, weekends and holidays.

Will your security program help with cyber insurance?

Yes. Insurers ask about MFA, endpoint detection and response, backups, training and email security. Our program covers those controls and we help you answer the questionnaire.

Do you offer security awareness and HIPAA training?

Yes. Staff get short, self-paced courses, weekly refreshers, simulated phishing tests and HIPAA training, with reports for audits and insurers.

Do you do penetration testing?

Yes. We run automated penetration tests and vulnerability scans, then give you a prioritized, plain-English fix list.

FAQ

Healthcare

Will you sign a BAA?

Yes. We sign a Business Associate Agreement with our healthcare clients.

Do you work with dental offices?

Yes. We have supported dental practices since 2015, including imaging, practice management software and front desk phones.

FAQ

Phones & VoIP

Can we keep our phone numbers?

Yes. We port your existing numbers from your current carrier.

Are you a reseller?

No. AdvanTech is our own FCC carrier, and AdvanTechUC is our own hosted voice platform.

What phones do you use?

Business-class Yealink desk phones, plus mobile and desktop apps and Microsoft Teams integration.

Do you offer cloud fax?

Yes. Send and receive faxes from email or the web, and keep your existing fax number.

FAQ

Physical Security

What is remote video monitoring?

Trained operators watch your cameras live during the hours you choose. They verify activity, talk down intruders through the camera and dispatch police on real threats.

Do you install business alarm systems?

Yes. We install intrusion alarm systems with 24/7 professional monitoring and a cellular connection that keeps working if the internet or power goes out.

Are you licensed?

Yes. AdvanTech is a Georgia State Licensed Low Voltage Contractor, license LVT305578.

FAQ

AI Consulting

What does an AI consultant do for my business?

We learn how your team works, find where AI can save time or cut costs, build a 90-day roadmap, then implement the solutions and train your staff.

Is the first consultation free?

Yes. The first 20-minute AI consultation is free.

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